WattLiving :: Heriot-Watt University

Reporting Maintenance Issues - Scottish Borders

HWaccommodation

Posted 1 year ago

Tue 27 Feb, 2024 12:02 PM

Help us by reporting any maintenance defects in your room

Our maintenance and housekeeping staff help us to keep the facilities well maintained. Help us by reporting any maintenance defects in your room as well as in the shared areas.

Should you come across any maintenance issues in your bedroom or kitchen, please email bordershalls@hw.acuk, with your room number, floor, and building. If you are in one of the Pavilions, please also state your flat number. We aim to attend any maintenance issues within 48 hours. Once you submit your request in writing, you are giving us your permission to enter your bedroom/ kitchen to resolve the issue.

If your issues has not been resolved after 2 working days, please contact SBC Accommodation Office, bordershalls@hw.ac.uk.

Emergency vs Non-Emergency

Urgent Maintenance Issues

Urgent, or emergency maintenance issues include anything that poses a threat to your physical well-being or security. These include:

Complete loss of power (must include lights).
Major leaks.
Severe flooding.
Loss of heating during cold weather.
Security issues: broken doors/windows/locks.
Fire safety concerns.

Please contact Safeguarding in the event of any emergency maintenance issue.

Non-Urgent maintenance Issues

Any maintenance issue that does not immediately threaten your security or physical health is classed as non-urgent. These should be reported to BordersHalls@hw.ac.uk and include:

Partial loss of power (tripped fuse, sockets not working).
Drainage blockages.
Minor leaks.
Broken hob/oven.
Kitchen appliances not working.

Please note, although a broken fridge/freezer is not considered an urgent maintenance issue, the team will respond to a broken fridge/freezer by the next working day, so your food doesn’t spoil!