Keeping your room warm while staying energy efficient

Your comfort is important to us, and heating is included with your accommodation to help keep your room comfortable.

🕒 Heating Schedule

Our heating system operates at set times each day:

Monday – Friday

• 07:00 – 11:00
• 15:00 – 23:00

Saturday – Sunday

• 08:00 – 12:00
• 15:00 – 23:00

🌡️ How It Works

Your room is fitted with a radiator that automatically regulates the temperature to keep things comfortable:

• The system maintains a temperature between 16°C and 21°C
• Heating will switch on when the room temperature drops below 16°C (during scheduled hours)
• Once the room reaches 21°C, the radiator will switch off automatically

This system ensures your room stays comfortable while also using energy efficiently.

🛠️ Reporting a Heating Issue

If your room feels cold during the scheduled heating hours and you think there may be an issue:

• Scan the maintenance QR code in your kitchen
• Submit a maintenance request online

The maintenance team will review and respond within 5 working days. You do not need to be present, as authorised staff can access your room if required.

📞 Need Urgent Help?

If you believe there is an urgent issue (such as no heating when the weather is near freezing), you can contact:

• During office hours (Mon–Fri, 09:00–15:00): 📧 reslife@hw.ac.uk
• Out of hours: 📞 Safeguarding Team: 0131 451 3500 📱 Or use the SafeZone app

❓ Frequently Asked Questions

• Why is my radiator not warm all the time? The heating only operates during scheduled hours and switches on automatically when the room temperature drops below 16°C.
• Can I control the temperature myself? The system is centrally managed and designed to keep your room within a comfortable temperature range.
• My room feels cold—what should I do? First, check that it is within heating hours. If it is, and your room still feels cold, please report it using the maintenance QR code.
• Does the heating stay on overnight? Heating is available until 23:00 each night. After this, it turns off as part of the scheduled system.