Your Student ID number (starts H00…) can be found on your offer letter from the University. You will only have this number if you have a Conditional Firm or Unconditional Firm offer.

This is a common issue if you have only recently accepted your offer from the University. It can take the system up to 48 hours to update before you will be able to register an account and make an application for accommodation.

The details you enter must match exactly what is on your record. Please ensure that you are including any middle names used when applying for your course.

If the issue persists, please email us at halls@hw.ac.uk a screenshot of the details entered on the registration screen so we can cross check that this matches what is on your student record.

Please apply for the full year and add in the notes section that you only require one semester accommodation.

The accommodation type offered is related to the length of your studies so single semester accommodation would not be an option unless your course is only for one semester. The contract dates are fixed with no option for amendment or early cancellation. If this is not suitable, please decline the offer – private rented accommodation may suit your needs better.

Room types are removed from the options available once they reach capacity. If you have a preference which is not currently available, you can note this is the field towards the end of the application form to be considered should we have any cancellations.

Please email us at halls@hw.ac.uk. We can change this manually if we have availability.

This is due to the formatting of the phone number. Please email us at halls@hw.ac.uk and we can amend this so you can apply.

This is read only so cannot be changed in the portal. You will be able to update this once you have fully enrolled.

Please email halls@hw.ac.uk to advise as soon as possible that you wish to accept the offer – this can then be reactivated should we still have availability. If you do not contact us, you will be informed via email that the offer has been cancelled and the room will be released to another student.

You can use bank to bank transfer via Convera

Please ensure that you provide within the reference your HWU ID number starting with letter H so we can correctly identify the payment transferred to us and allocate this toward your student account as Advance rent fee payment.

Please email halls@hw.ac.uk to let us know if you have paid using convera.

This will not update unless this is paid through the accommodation portal. Once you have checked in, you will be able to see that this has been deducted from the total rent due on the payment tile in your myHWU app. If you require a receipt, please email student-services-uk@hw.ac.uk with your student H number.

You will be given your building and room number upon check in. For arrival purposes, please use the following address:

Heriot-Watt University

Edinburgh

Scotland

EH14 4AS

Please try a different browser or device, or clear your cache. If the issue persists email halls@hw.ac.uk

There are limited number of slots available each day as we need to manage the number of student arriving onto campus to ensure your Health and Safety. We recommend checking available slots before making travel arrangements. If you have already made travel plans please email flight confirmation to halls@hw.ac.uk.

No, payments are made through the payments tile on the myHWU app, you will be advised once the invoice is ready to pay on your account. You can also set up a payment plan on the app.

No, please email halls@hw.ac.uk to request a reference.